Custom Orders
Stores
FAQ
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General FAQ
How are service fees calculated?
What are the different payment options available?
Does PurchaseKorea do consolidation?
How can I track my order on my account?
How can I mention that the purchase is time-sensitive?
Are purchases from the “Stores” section only available for domestic (within Korea) delivery?
What are prohibited items for shipping with PurchaseKorea?
Does PurchaseKorea provide storage?
Custom Duties and Taxes
Am I required to pay customs duties or taxes?
Can you declare my packages at a specific value?
Shipping
Why is the shipping cost based on my item's size rather than just its weight?
Which shipping services do you use?
Returns
Do you offer refunds/returns for orders that haven't shipped out yet?
Do you offer refunds/returns for items that have shipped out?
Is there any warranty on the products?
Secondary Market FAQ
How does Secondary Market purchases via PurchaseKorea work?
Is it possible to cancel a Secondary Market purchase after payment has been made?
Can PurchaseKorea confirm the authenticity of items?
Is it possible to communicate with the sellers?
Contact
What are your contact details?
