Frequently asked questions

Here are a list of frequently asked questions.

If you can't find what you're looking for, contact us at contact@purchasekorea.com

General

Custom Duties and Taxes

Shipping

Returns

Secondary Market FAQ

Witchform & Fan Merch

Helpful tools

Shipping calculator

Curious how much shipping will cost? Plug in your items and get an instant estimate before you order.

Calculate shipping

Prohibited items list

Not everything can make the trip. Browse the full list of items we can't ship so there are no surprises at checkout.

View prohibited items

Frequently asked questions

General

How are service fees calculated?

What are the different payment options available?

Does PurchaseKorea do consolidation?

How can I track my order on my account?

How can I mention that the purchase is time-sensitive?

What are prohibited items for shipping with PurchaseKorea?

Does PurchaseKorea provide storage?

Custom Duties and Taxes

Am I required to pay customs duties or taxes?

Can you declare my packages at a specific value?

Shipping

Why is the shipping cost based on my item's size rather than just its weight?

Which shipping services do you use?

Returns

Do you offer refunds/returns for orders that haven't shipped out yet?

Do you offer refunds/returns for items that have shipped out?

Is there any warranty on the products?

Where can I find detailed return policy information?

Secondary Market FAQ

How does Secondary Market purchases via PurchaseKorea work?

Can I negotiate prices with sellers on Secondary Market items?

Is it possible to communicate with the sellers?

Can PurchaseKorea confirm the authenticity of items?

Is it possible to cancel a Secondary Market purchase after payment has been made?

Witchform & Fan Merch

What is Witchform and how do I order from it?

The order form closes soon. Can you order in time?

When will my Witchform order arrive?

Can I cancel or refund a Witchform order?

Helpful tools

Shipping calculator

Prohibited items list